2005Celebrating 14 Years of Service2019

2005Celebrating 14 Years of Service2019
Online Arbitration by Email
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Consumer Confidence Program Seal of Trust Benefits and Trust Symbol1-Benefits  Consumer Confidence Program Seal of Trust Pledge and Trust Symbol2-Pledge  Consumer Confidence Program Seal of Trust Arbitration Rules and Trust Symbol3-Arbitration Rules  Consumer Confidence Program Seal of Trust Registration and Trust Symbol4-Join Now!  

Consumer Confidence Program
Arbitration Rules


The net-ARB Seal of Trust identifies businesses that value honesty and accountability
Dispute Resolution
Consumer Confidence Program Members who display this Seal support net-ARB's mission to increase honesty and raise accountability across the Internet by pledging to use arbitration in place of litigation whenever possible to resolve disputes.

Case Registration & Payment

The party bringing the arbitration registers and pays the low arbitration fee. See Fee Reimbursement below. Registration starts in the File Your Case box on any page of this website. Registration is free. No money is collected until both parties agree to arbitrate.

Fee Reimbursement

Fee Reimbursement is an exclusive feature of the Consumer Confidence Program. If the winning party paid the arbitration fee ($399 or $750), the arbitrator will include the fee in the award as reimbursement up to the "amount in controversy".

The "amount in controversy" is the difference between the CCP Member's pre-arbitration settlement offer and the amount awarded in arbitration. If you liked math 'word' problems in school, here are some examples to illustrate. Everyone else can just click this link and » Join Now!
  • Example 1: The customer wants to return an item for a $500 refund. The Member merchant will not allow a return. If the arbitrator rules in the customer's favor, the customer will receive a total award of $899 . . . $500 for the claim plus the full arbitration fee ($399) since the "amount in controversy" was greater than the arbitration fee.
  • Example 2: The customer wants to return an item for a $500 refund. Before going into arbitration, the Member merchant offers $400 and the customer refuses. If the arbitrator rules in the customer's favor, the customer will receive a total award of $600 . . . $500 for the claim plus $100 towards the arbitration fee since the "amount in controversy" was only $100 (the difference between the $500 awarded and the $400 offered).
  • Example 3: The customer wants to return an item for a $500 refund. Before going into arbitration, the Member merchant offers $400 and the customer refuses. If the arbitrator rules in the customer's favor but only for $400, the customer will receive a total award of just $400 since the "amount in controversy" was zero (the difference between the $400 awarded and the $400 offered).
  • Example 4: The customer wants to return an item for a $20 refund. The Member merchant will not allow a return. If the arbitrator rules in the customer's favor, the customer will receive a total award of $40 . . . $20 for the claim plus $20 towards the arbitration fee since the "amount in controversy" was only $20 (the difference between the $20 awarded and the $0 offered).
To protect against frivolous arbitration, fee reimbursement is limited to the "amount in controversy".

CCP Members Stand Behind Their Businesses!

 
net-ARB Online Arbitration by Email - Fast, Convenient, Affordable - Better than Mediation or Litigation
Online Arbitration by Email Information
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